Information/Communication Technologies and their Impact on Work and Organizational Design

These articles are part of a series of reflections on the Global Network Annual Conference. To view the previous post, click here.

According to Maturana and Varela, human beings have developed the unique capacity of talking together and make meaning in language. We live inside our language and we create our world through the conversation networks that we share with one another.  Considering that organizations emerge from dialogue, and that technology is changing the way we communicate, how is the new technology dialogue/lexicon impacting our behavior?

During this session we had the opportunity to reflect on how technologies are bringing teams together all over the world, are changing the conditions (time, place, schedule, etc) of work, reducing bureacracy, increasing productivity and improving communication.  The presentation was also an invitation to consider the social and environmental impact of the new technologies, to find the balance between high performance and happiness, and the concept of Sociocracy as a governance system (using consent-based decision making among equivalent individuals and an organizational structure based on cybernetic principles, Wikipedia dixit).

Technology is helping us to hear and include the worker, but it also limiting the access that people have to information. Therefore, we need to have proper processes in place to ensure we’re not limiting our employees’ voices by design.

Marcela Urteaga,

HSI 2012

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